Leo Stewart
5 months ago
“If you want to be at the very top of Google search in your city, there's no way around Rating Matters. Their local SEO strategies are simply unbeatable.”
Translated from German
Google review removal
Google review removal service
An unfair or fake review is pulling your rating down. We check it against Google's rules, report it the right way with evidence, and follow up until Google decides.
The short answer
You cannot delete a Google review yourself, and neither can we. What gets a review removed is a report that shows Google which of its rules the review breaks. That is the work we do: we go through your negative reviews one by one, report the ones that violate Google's policy, appeal when a report is declined, and reply professionally to the reviews that stay. Google has removed more than 2,000 reviews we reported for clients. We do not promise that every negative review disappears: genuine criticism stays, and Google makes the decision.
- Reviews removed for clients
- 2,000+
- Who decides
- Google, under its content policy
- Access we need
- Manager on your profile. You stay the owner
- Contract
- No minimum term
Reviews Google removes when they are reported properly
| Type of review | Typical example |
|---|---|
| Fake: not based on a real experience | A 1-star review from someone who was never your customer |
| Conflict of interest | A competitor, or a current or former employee, posing as a customer |
| Off-topic | A political comment, or a complaint meant for a different business |
| Harassment, hate speech, offensive language | Threats or insults aimed at you or a member of staff |
| Personal information | A staff member's phone number or home address |
| Spam and advertising | A “review” that promotes another company, or the same text posted many times |
The report has to name the rule that fits and, where possible, show why. “This person is not in our booking system on that date” is evidence. “This review is unfair” is not.
Reviews that stay, and what we do about them
An honest account of a bad experience stays, even when it is harsh. Google does not get involved in conflict between businesses and customers. For these reviews removal is the wrong tool, and three things work better.
- A calm, professional reply. Future customers read your answer more carefully than the review. We write it for you.
- Fixing the cause. A customer whose problem is solved can change their own review. We never offer them anything in return, because Google prohibits incentives for changing or removing a review.
- More genuine reviews. One bad review weighs little in a large, recent total. That is what review collection is for. Our review benchmark shows how many reviews the businesses around you have.
How it works
- Send us your business name or Google Maps link. A real person replies within 24 hours.
- We check every negative review against Google's policy and tell you which ones are worth reporting, and which are not.
- You add us as a manager on your Google Business Profile. You stay the owner and can remove our access at any time. We never need your password.
- We file each report under the rule that fits, with evidence. Google says review evaluation typically takes several days.
- If Google declines, we appeal. Google allows one appeal per review, so it has to be a good one.
- Every review that stays gets a reply, and you get a report every month: reported, removed, declined, answered.
If you would rather try it yourself first, our guide how to remove a Google review explains every step.
What we never do
- Post fake positive reviews to bury a bad one
- Pay, pressure or threaten the person who wrote the review
- Guarantee a removal. Nobody outside Google can
- Report honest criticism as fake
What it costs
The price depends on how many reviews need work and whether you also want us to answer and collect reviews for you. We look at your reviews first and tell you which ones are worth reporting. Then you get a clear price in writing before anything starts, and there is no minimum term.
Questions
Common questions
Can you remove any negative Google review?
No. Google only removes reviews that violate its policy, for example fake reviews, conflicts of interest, off-topic content, harassment or spam. An honest negative review stays. We tell you before we start which of your reviews are worth reporting.
How long does it take to get a Google review removed?
Google says review evaluation typically takes several days. If the first report is declined, the appeal takes additional time.
Do you need my Google password?
No. You add us as a manager on your Google Business Profile. You stay the owner and can remove our access at any time.
Is it allowed to have reviews removed?
Yes, when the review breaks Google's rules. Reporting it is the process Google itself provides for business owners. What is not allowed is paying or rewarding a reviewer to delete a review.
What happens to reviews that cannot be removed?
They get a calm, professional reply, and we help you collect more genuine reviews so that a single bad one carries less weight.
Sources
Find out which of your reviews can go
Send us your business name or Google Maps link. We check your negative reviews against Google's rules and tell you which ones are worth reporting. We reply within 24 hours.