Berina Katica
“Wonderful experience with Rating Matters! The team is professional, supportive, and communication was always effortless. They truly care about their clients success. Highly recommended!”
Reputation Management
More reviews. Better ratings.
Stronger customer trust.
Rating Matters runs your entire online reputation as one connected system — collecting more reviews, responding to every customer, protecting what you've built, and measuring it all. So your reputation keeps growing, on every platform that matters.
4.9
1,284 reviews
Reviews collected500K+
Review responses1M+
Negative reviews removed5K+
+180 this month
500K+
Reviews collected
1M+
Review responses
5K+
Negative reviews removed
1,500+
Profiles managed
Why Reputation Matters
Customers judge you before they ever walk in.
Long before a customer calls or visits, they're reading your reviews. Their decision is shaped by a handful of signals most businesses never actively manage.
Your overall star rating
How many reviews you have
How recent your reviews are
What customers are actually saying
How you handle negative reviews
Whether you respond at all
How professionally complaints are handled
Is your competitor better
You may already deliver an excellent service — while your online reputation doesn't reflect the real customer experience. That gap is costing you customers every day.
One Complete System
Reputation management, built around five pillars.
Not a collection of disconnected review tools. One connected system that collects, engages, protects, measures and scales your reputation.
Industries We Serve
Built for businesses that depend on their reputation.
The same five-pillar system adapts to your industry — whether you run one location or hundreds.
Restaurants
Hotels
Medical practices
Dental practices
Beauty salons
Barbers
Automotive
Contractors
Home services
Gyms
Fitness studios
Retail
Professional services
Franchises
Multi-location businesses
Restaurants
Hotels
Medical practices
Dental practices
Beauty salons
Barbers
Automotive
Contractors
Home services
Gyms
Fitness studios
Retail
Professional services
Franchises
Multi-location businesses
Collect
Turn more customers into reviewers.
Most happy customers never leave a review — not because they won't, but because they're never asked the right way. We make leaving a review effortless.
The Review Collection System
Customers reach the review journey through physical and digital touchpoints designed to remove friction.
NFC cards QR codes Acrylic stands Counter displays Table displays Digital review links Custom landing pages
Tap
Rate
Review
Customer Participation System
Participation can be increased through campaigns like the Rating Matters Booking.com voucher giveaway — giving customers a reason to take a moment and share their experience.
Participation is never tied to the rating given. Customers remain free to leave their genuine experience, from 1 to 5 stars. The goal is more participation — never influenced sentiment.
Employee Review Tracking
Every employee can receive their own NFC card, QR code or review link — so review generation becomes a measurable KPI, not a guessing game.
- Reviews collected per employee
- Reviews per team
- Reviews per location
- Top-performing employees
- Monthly performance
Engage
Every review deserves the right response.
Every review — positive, neutral or negative — gets a response that matches the situation, in your brand's voice, in over 80 languages.
Positive feedback
“Best service experience I've had in years. The team was warm, fast and genuinely helpful.”
AI Response
Thank you, Sarah — that means a lot to our team. We're glad the experience stood out, and we can't wait to welcome you back.
Neutral feedback
“Food was good but the wait was longer than expected. Overall an okay evening.”
AI Response
Thanks for the honest feedback, Mark. We're glad you enjoyed the food, and we're sorry the wait felt long — we're adjusting staffing on busy nights so your next visit is seamless.
Negative complaint
“Booked an appointment and no one showed up. No call, no explanation. Completely unacceptable.”
AI Response
We're truly sorry, Daniel — this should never have happened. We've reviewed what went wrong and a manager will reach out directly to make it right. Thank you for giving us the chance to fix it.
Personalized using
Customer nameStar ratingReview contentBusiness informationLocationBrand toneLanguage
Support for more than 80 languages.
Negative reviews receive professional, calm and solution-oriented responses — never defensive.
Serious or sensitive situations can be moved from public review threads into direct communication, when appropriate.
Protect
Protect the reputation you worked hard to build.
Not every negative review is a fair one. We handle genuine complaints with care — and challenge reviews that violate platform policy.
Genuine Customer Complaint
RespondResolveLearn
Policy-Violating Review
IdentifyChallengeFollow Up
Reviews can be challenged for
Fake reviews Spam Conflicts of interest Harassment Offensive content Impersonation Irrelevant content Reviews unrelated to a genuine customer experience Other platform-policy violations
We can't promise every negative review can be removed. Reviews are challenged because they appear to violate platform policy — not simply because they're negative.
Measure
Reputation you can measure.
Reputation management isn't a feeling — it's a number. Track the metrics that show whether your reputation is growing, and where it needs work.
+547
Reviews generated
4.9
Average rating
+18/mo
Review velocity
100%
Response rate
−12
Negative reviews
3
Reviews removed
Employee-level analytics
- 1Employee leaderboard
- 2Reviews collected per employee
- 3Team performance
- 4Monthly trends
Scale
From one location to hundreds.
One reputation system across your entire business — with central control and per-location clarity.
Head Office
Location 01
4.9
1,284 reviews
Location 02
4.7
892 reviews
Location 03
4.8
1,103 reviews
Location 04
4.6
740 reviews
Centralized control
- Reputation by location
- Review growth by location
- Ratings by location
- Employee performance
- Location benchmarking
- Response activity
- Negative-review trends
- Centralized reporting
Multi-platform reputation
GoogleYelpTrustpilotTripadvisorFacebookIndustry platforms
The Reputation Engine
The Rating Matters Reputation Engine.
Not individual review tools — a continuous reputation system that turns every customer experience into stronger trust.
Google Business Profile Connection
Reputation and Google visibility work together.
Your reputation feeds your Google visibility — and your visibility feeds your reputation. Reputation Management works alongside Google Business Profile Management through review generation, responses, profile activity, posts, fresh media and optimization.
Review generation Review responses Google Profile activity Google Posts Updates Fresh media Profile optimization Local visibility
Reputation + Visibility
Strong reputation + strong visibility = more opportunities to win customers.
Reputation
- More reviews
- Better ratings
- AI responses
- Reputation monitoring
- Reputation protection
Visibility
- Google Business Profile optimization
- Local SEO
- Google activity
- Google Posts
- Business updates
- Search visibility
Results
What gets measured, gets improved.
Real, verified performance metrics tell the story — reviews generated, responses sent, negatives removed, locations managed and ratings lifted.
500K+
Reviews collected
1M+
Review responses
5K+
Negative reviews removed
1,500+
Profiles managed
Detailed case studies and client examples are added as they're verified — no invented numbers.
Your Free Audit
Find out how strong your reputation really is.
We'll show you exactly where your reputation stands today — and where the biggest growth opportunities are. No cost, no obligation.
Reputation you deserve. Visibility you need.